ILFM Law Firm Software Users Award 2024
The 2024 survey is bnow closed.
Watch this space for the 2024 results...
For more than 18 years the ILFM’s members have been asked for their feedback on their day-to-day use of software and asked to choose their award winners based on a set of questions. Members are asked to give their honest views of their legal accounts software package and how it helps to carry out their duties.
The ILFM has thousands of members and the range of designations from the award’s survey answers is a mixture of legal cashiers, practice managers, COFAs, senior partners, and sole practitioners.
The ILFM Law Firm Software Users Award winners are voted for by the ILFM’s members, each of whom are asked several questions about the software they use. The ILFM remains strictly impartial and no recommendations or advice are ever imparted to the members. The ILFM also produces a Law Firm Suppliers Guide including legal accounts and administration systems and services to all its members and wider audience.
The ILFM is the UK's leading membership organisation in the legal sector and professional institute providing qualifications, training, knowledge, support and information for anyone working in law firm practice management, compliance and legal finance.
This highly respected and sought-after award is presented to the winners to show that they have earned the title “ILFM Law Firm Software Users Gold Award 2024” based on actual users’ feedback. The award will be presented in February 2025 at our annual awards lunch.
This year we have collaborated with the LSSA (Legal Software Suppliers Association) and thank them for their help and input.
Once all the data is collected, checked and results determined, it is independently verified, and an award presented to the winners. Thank you to Andrew Harris, Partner at Hazlewoods LLP, for independent verification of data and results.
The Gold Award winner will receive:
- A prestigious award presented by the ILFM.
- The title "ILFM Law Firm Software Users Gold Award 2024".
- A full page advertisement in Legal Abacus free of charge.
- Recognition on the ILFM Website Awards & Recognition page.
- An update in Legal Abacus magazine.
A Silver and Bronze Award will be presented to 2nd and 3rd places.
Don't miss out on the chance to win a fantastic prize:
2024 Survey closed 7th November 2024
Thanks to Andy Harris, Partner at Hazlewoods LLP for independent verification of data and results.
The feedback survey structure sent to ILFM Members is as follows:
Your Company Contact Details
Tick box:
- I confirm I am a current ILFM Member
- I confirm I am a current user of the software selected above.
- I confirm I am completely independent and not connected in any way, apart from a normal customer/supplier relationship, with software owner/supplier.
- I understand the data collected will be collated and sorted based on the mean average scores and then will be independently checked and verified. A minimum of 6 responses for each software supplier is required to be eligible for the Award.
- I understand that the two draws for £100 will be made randomly from non rejected responses.
Questions within the survey include...
- Do you find your software supplier approachable and straightforward to deal with?
- Do you consider your Software Supplier to be ethical in their dealings with you?
- How satisfied are you that your software supplier communicates new features and functions to you?
- How satisfied are you that the software helps you carry out your role in a compliant way and meet with your ethical and regulator’s requirements?
- How satisfied are you that the software helps you carry out your role in a more productive and efficient way?
- How satisfied are you with the overall look and feel of this software?
- How satisfied are you with the overall ease of use of this software?
- How satisfied are you with the ability to integrate other software with this software?
- Overall, how well does the software meet your needs?
- How likely is it that you would recommend this software?
- How satisfied are you with the QUALITY of how helpdesk/support calls/tickets are handled?
- How satisfied are you with the SPEED that helpdesk/support calls/tickets are handled?
- How satisfied are you with the reliability of this software?
- How satisfied are you with the security of this software?
Please Note...
The ILFM continues to remain strictly impartial when asked about specific legal software suppliers. No recommendation or advice is provided. However, to help our members provide their employers with an informed choice the ILFM surveys its members for this award and produces a Law Firm Suppliers Guide including legal accounts and administration systems and services. This aims to assist members to research, advise or help their firms choose a software package that best suits them.
**The ILFM continues to remain strictly impartial when asked about specific legal software suppliers. No recommendation or advice is provided.